Customer Service

Email: service@zexqunor.com
Phone: +86 592-5623653
Hours: Monday–Friday, 08:00–20:00, China Standard Time (UTC+8).

We aim to respond within 1–2 business days. Messages outside service hours will be reviewed during the next service period.

What to Include

Provide your order number, checkout email, a description of your request, and relevant photographs or videos. Never send complete card details or account passwords.

Delivery and Returns

Most in-stock orders are processed within 1–3 business days. Estimated U.S. transit is 5–12 business days after dispatch. Request eligible returns within 30 calendar days of delivery. Contact us before returning merchandise for authorization and the receiving address.

Changes and Privacy Requests

Submit change or cancellation requests within 12 hours of purchase. Availability depends on fulfillment status. Privacy requests may require identity verification.