Frequently Asked Questions

What do you sell?

Everyday household essentials. Review each listing for specifications, intended uses, and care instructions.

Who operates the store?

Xiamen Yuansun Technology Co., Ltd. Legal representative: Yi Hong.

How do I order?

Select products and options, add them to your cart, and complete checkout.

How long does processing take?

Usually 1–3 business days for in-stock orders. Verification, holidays, or availability may require longer.

When will a U.S. order arrive?

Estimated transit is 5–12 business days after dispatch, separate from processing.

What are shipping charges?

Methods, charges, and eligible promotions appear at checkout.

When does tracking update?

Allow approximately 48 hours after label creation. Contact us about extended delays.

Can I cancel?

Request changes within 12 hours. Cancellation after processing begins is not guaranteed.

What is the return period?

30 calendar days after delivery for eligible items. Obtain approval before mailing.

Who pays return shipping?

Customers generally pay preference-based return shipping. Confirmed seller errors receive an appropriate solution without reasonable merchant-error return costs. No restocking fee applies.

When is a refund issued?

Inspection normally takes up to 5 business days after receipt; refunds are issued within 1–3 business days after approval.

Contact

service@zexqunor.com
+86 592-5623653
Monday–Friday, 08:00–20:00, China Standard Time (UTC+8).