Requests and Eligibility

Request eligible returns within 30 calendar days of delivery. Email your order number, item, reason, and relevant images. Obtain approval and instructions before shipping; do not automatically use our registered address.

Preference-based returns should be unused, unaltered, and complete. Disclosed final-sale, personalized, gift-card, or opened hygiene-sensitive products may be excluded.

Product Issues and Costs

Report damage, defects, wrong items, or shortages promptly, preferably within 7 days, with packaging and label photographs. Confirmed seller errors receive an appropriate remedy without reasonable merchant-error return costs. Customers generally pay preference-based return shipping. No restocking fee applies.

Refunds and Exchanges

Inspection normally finishes within 5 business days after receipt. Approved refunds are issued to the original method within 1–3 business days; provider posting may take longer. Lawful deductions may apply for avoidable loss in value. Exchanges depend on stock.

Cancellation and Rights

Request changes within 12 hours of purchase; fulfillment may prevent cancellation. No separate request fee applies. Mandatory consumer rights remain unaffected.

Contact

service@zexqunor.com
+86 592-5623653
Monday–Friday, 08:00–20:00, China Standard Time (UTC+8).